![]() An Adobe customer care representative may be able to suggest next steps. You can and should try contacting them directly via the links I provided in my earlier response. Regardless, it is unlikely Adobe is going to give you a new serial key if your old one is not genuine. I know it's not always easy to tell what's genuine and what isn't, especially given how sophisticated scammers have gotten. ![]() It's Adobe's responsibility to find out what went wrong, I'm not a technical person, but I am a customer, and a graphic designer, so I really need my working gear back on track asap!Īgain, I am so sorry you're going through this. I really think that if I purchase a product THAT expensive, it shouldn't just stop working. Not being an expert I thought they've fixed the key somehow, that's why we're trying again (although first I thought I'm gonna get a new key, but what do I know?!) so I just entered the same key again, and it still doesn't work.Ĭan someone advice me what can be done now? Who should I contact to fix this? It says it's been revoked, I should contact Customer support.Ĭustomer support was very helpful guiding me through every step, just to download the same thing again and to use the same serial key. ![]() We downloaded the package from Adobe but the registered key is not working anymore. My computer needed fixing, so everything was wiped, we started from scratch. I have registered it with Adobe, all good. I have purchased CS6 Master Collection in 2017.
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